How to Remove Video Request Option for Customers

If you do not want your customers to be able to request a video version of their tours and/or do not want them to be able to connect their YouTube account, you've come to the right place. This article will walk you through disabling this feature for your clients and removing the ability for your customers to connect their YouTube accounts. 

Please note, if you remove the option for your customers to request a video, you can still create a video for them. However, they will not be able to access it in their client panel. If you remove your customers' option to connect their YouTube account, you can still create a video for them, but it will not automatically send the tour video to YouTube.

Remove the option to request a video

For reference, here is what your customer will see in their client panel before updating this setting:

To remove this option, in your photographer admin panel, head to My Account > Account Settings.
Once you are in your account settings, on the right side of the page, click on the option that says "Client Panel Options." 


Find the setting that says "Enable Export-to-Video Prompt" and set this to  no

If you still want to give your customers the option to connect their YouTube account, then you are done. Hit Save at the bottom of the page. 

In turning this feature off, to avoid any confusion, it may also be helpful to disable the ability for your customer to connect their YouTube account. You can find this option below that says " Enable YouTube Setup" and select  no for this as well. Click, save once finished. 


Once complete, your customers will no longer have a video tab and will no longer be able to request a video or see the option to download videos in their client panel. 

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