Purchasing Credits and Billing Central

Do you need to purchase more credits, check your balance/purchase history, or update your credit card information? No problem! We've put all this information and made it available in one central location - Billing Central. 

In this article

Accessing Billing Central

Go to My Account > Billing Central


Here you can: 

     a. View your Current Credit Balance

     b. Purchase additional credits 

     c. View your receipts in Account History

     d. Update your billing preferences

     e. Add / Remove Credit Card


Purchase credits

To purchase credits, click on purchase credits, and select the quantity you wish to purchase. The price is $1 per credit for quantities of less than 150. The price is $0.80 for quantities of 150 or more. Enter your credit card information and select place order. If you wish to keep your credit card in a file, click on place order and save the card.

Please note
No refund will be made after 30-days
Any unused credits will expire if your account remains inactive for 2 years.


See your purchases

You can view your purchases and debits by going to My Account > Billing Central and view  account history. 

To see only your credit card charges, select the filter on the right only to show purchases. Any transaction where your credit card was charged will have a View Receipt hyperlink to the right of that transaction.


Update Billing Preferences

You can update your billing preferences to set a default credit card, set an email notification when your credit balance falls below a certain amount, and automatically reorder credits once your balance is below your designated threshold. Remember to click save after your changes are made.


If the amount of credits remaining in your balance is more than the Low Balance Threshold you set up and you try to make a purchase that is more than your current balance, you will need to manually purchase additional credits to make the required purchase.  
The system will not automatically update the threshold to allow purchases if the balance in the account is below the amount of the desired purchase.                                                    
For the automatic purchase to be activated, your balance must be below your Low Balance Threshold and after a successful purchase.

Add or Delete a Credit Card

To add a new credit card, click add. You will then be brought to the Credit Card Information page to input the information and select save. If you would like this card to be your default card, select save and set it as the default card.


To delete, click delete to the right of the card. You'll then be asked to confirm that you want to delete this card.


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